Neuron ESB service may hang due to RabbitMQ service

I recently experienced a situation where the Neuron ESB service would hang when restarting.

ESBService.exe was stuck at Stopping and didn’t finish within 5 minutes, so it seemed to be permanently stuck.


Resource Monitor’s “Analyze Wait Chain” feature showed that 3 threads were waiting to finish network I/O.



I took 5 memory dumps using procdump:

procdump -ma EsbService.exe


WinDbg showed similar call stacks for the waiting threads:

0:060> !clrstack
OS Thread Id: 0x4e58 (60)
Child SP IP Call Site
000000001cd6dd88 000000007757d3fa [InlinedCallFrame: 000000001cd6dd88] System.Net.UnsafeNclNativeMethods+OSSOCK.recv(IntPtr, Byte*, Int32, System.Net.Sockets.SocketFlags)
000000001cd6dd88 000007fee9217e61 [InlinedCallFrame: 000000001cd6dd88] System.Net.UnsafeNclNativeMethods+OSSOCK.recv(IntPtr, Byte*, Int32, System.Net.Sockets.SocketFlags)
000000001cd6dd60 000007fee9217e61 DomainNeutralILStubClass.IL_STUB_PInvoke(IntPtr, Byte*, Int32, System.Net.Sockets.SocketFlags)
000000001cd6de10 000007fee919c501 System.Net.Sockets.Socket.Receive(Byte[], Int32, Int32, System.Net.Sockets.SocketFlags, System.Net.Sockets.SocketError ByRef)
000000001cd6de90 000007fee919c3b8 System.Net.Sockets.Socket.Receive(Byte[], Int32, Int32, System.Net.Sockets.SocketFlags)
000000001cd6def0 000007fee919c132 System.Net.Sockets.NetworkStream.Read(Byte[], Int32, Int32)
000000001cd6df50 000007feea1479bf System.IO.BufferedStream.ReadByte()
000000001cd6df90 000007feea13444f System.IO.BinaryReader.ReadByte()
000000001cd6dfc0 000007fe8c0ad406 RabbitMQ.Client.Impl.Frame.ReadFrom(RabbitMQ.Util.NetworkBinaryReader)
000000001cd6e020 000007fe8c0ad374 RabbitMQ.Client.Impl.SocketFrameHandler_0_9.ReadFrame()
000000001cd6e070 000007fe8c0ad27c RabbitMQ.Client.Impl.ConnectionBase.MainLoopIteration()
000000001cd6e0b0 000007fe8c0acfe2 RabbitMQ.Client.Impl.ConnectionBase.MainLoop()
000000001cd6e110 000007feea0c2490 System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
000000001cd6e1e0 000007feea0c2327 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
000000001cd6e210 000007feea0c22e2 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
000000001cd6e260 000007feea162362 System.Threading.ThreadHelper.ThreadStart()
000000001cd6e548 000007feeb203753 [GCFrame: 000000001cd6e548]
000000001cd6e898 000007feeb203753 [DebuggerU2MCatchHandlerFrame: 000000001cd6e898]
000000001cd6ea28 000007feeb203753 [ContextTransitionFrame: 000000001cd6ea28]
000000001cd6ec48 000007feeb203753 [DebuggerU2MCatchHandlerFrame: 000000001cd6ec48]


The call stacks indicated that the problem was related to RabbitMQ.


I decided to forcefully stop the ESBService.exe process.


When starting ESBService.exe it was still trying to communicate with RabbitMQ and hanging.

I noticed this error in the Neuron ESB Event Log:

Event Info: An error occurred trying to update the status for RabbitMQ exchange "DEFAULT.Enterprise.FileContent": This request operation sent to net.tcp://localhost:50004/MasterControl/ did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.. Attempted to Query 'localhost' on port '15672'.


I decided to restart the RabbitMQ service, which solved the problem.

After this the Neuron ESBService.exe was able to start and work normally.


If the problem occurs again, I will take and examine memory dumps of the RabbitMQ service, in an attempt to learn the cause of the problem.

This occured with Neuron ESB version and RabbitMQ version 3.2.2 (bundled with Neuron ESB).


I notice that the latest RabbitMQ version is currently 3.6.1:

It seems relevant to update RabbitMQ, but compatibility with the current Neuron ESB version is currently unknown.