My work computer recently crashed with a BSOD, when disconnecting or reconnecting Cisco AnyConnect Secure Mobility Client.

Considering the circumstances I suspected that Cisco AnyConnect was the culprit, but I wanted to confirm this.


I started looking for information in Event Viewer and found:

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c5 (0x00000000760e0002, 0x0000000000000002, 0x0000000000000000, 0xfffff802fba61850). A dump was saved in: C:\WINDOWS\MEMORY.DMP.


Needed to examine the memory dump, so started WinDbg (x64) and opened:


This message was displayed:

BugCheck C5, {760e0002, 2, 0, fffff802fba61850}

*** ERROR: Module load completed but symbols could not be loaded for acsock64.sys
Probably caused by : memory_corruption


Checked for more details with:

!analyze -v

Part of the result:

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is
caused by drivers that have corrupted the system pool.  Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arg1: 00000000760e0002, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff802fba61850, address which referenced memory


The crash definitely seemed to be caused by a driver bug.

Now I wanted to identify which driver caused the problem.


Checked the call stack with:



# Call Site
00 nt!KeBugCheckEx
01 nt!KiBugCheckDispatch
02 nt!KiPageFault
03 nt!ExDeferredFreePool
04 nt!ExFreePoolWithTag
05 acsock64
06 acsock64
07 acsock64
08 NETIO!ProcessCallout
09 NETIO!ProcessFastCalloutClassify
0a NETIO!KfdClassify
0b tcpip!AleNotifyEndpointTeardown
0c tcpip!UdpCleanupEndpointWorkQueueRoutine
0d tcpip!UdpCloseEndpoint
0e afd!AfdTLCloseEndpoint
0f afd!AfdCloseTransportEndpoint
10 afd!AfdCleanupCore
11 afd!AfdDispatch
12 nt!IopCloseFile
13 nt!ObCloseHandleTableEntry
14 nt!NtClose
15 nt!KiSystemServiceCopyEnd
16 0x0


Noticed that the acsock64 calls occured just before the crash.


Examined available information about acsock64 with:

lmv m acsock64

Part of the result:

start             end                 module name
fffff807`453d0000 fffff807`45406000   acsock64   (no symbols)
Loaded symbol image file: acsock64.sys
Image path: \SystemRoot\system32\DRIVERS\acsock64.sys
Image name: acsock64.sys
Timestamp:        Thu Oct 08 17:12:56 2015 (561687F8)
CheckSum:         0003DD8B
ImageSize:        00036000
Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


Noticed that the driver was around 14 months old at the time of writing.


Found the driver file in Windows explorer under:


Then checked Properties. The details view revealed that the driver was:

Cisco AnyConnect Kernel Driver Framework Socket Layer Interceptor

Version: 4.2.1009.0


This confirmed my suspicion, Cisco AnyConnect most likely caused the BSOD.


At this point I would have updated to the latest version, if updates to Cisco AnyConnect were freely available.

Instead I decided to install and use the Windows port of OpenConnect as an alternative to Cisco AnyConnect.